Technology

Oculus Rift Technical Support

TECHNICAL SUPPORT


Errors when trying to install VR apps

Please uninstall or at least disable any antivirus software you have running.

If this still does not work, try re-running the installer and selecting ‘Repair’ when it opens.


Frequent ‘Sensor Disconnected’ errors

This is an issue with your motherboard’s USB 3.0 ports not being fully compliant with the USB 3.0 spec.

To solve this, you can buy a PCI-E USB 3.0 expansion card. Oculus recommends the Inateck KTU3FR-4P: USA | UK | Canada | Germany | France

Once you receive this card, come back here and follow these instructions:

  1. Turn off your PC, open your PC case, and install it into a free PCI-E slot.
  2. Connect a SATA power cable from your computer’s PSU (power supply unit) to the card
  3. Install the latest drivers from the right side of this page (choose the one for ‘FL1100’)
  4. Search for ‘PowerShell ‘in the Windows start menu, right click it, and click ‘Run as administrator’
  5. Copy all of this PowerShell script (hit Ctrl-A, then Ctrl-C), then paste it into the PowerShell window (Ctrl-V), then hit Enter

Xbox gamepad not reconnecting to the receiver

In Windows, go to Device Manager –> Network adapters –> ‘Xbox Wireless Adapter for Windows’ –> Properties –> Power Management –> untick ‘Allow the computer to turn off this device to save power’.

If you are on Windows 10, please download the Xbox accessories app and use it to update your gamepad’s firmware.


Tracking wobbling/jumping

Please open the Oculus app and go to Settings –> Devices and verify that the connection to the sensor(s) is USB 3.0. If it is not, please connect the sensor(s) to compatible USB 3.0 ports and restart your PC.

If you are already on USB 3.0, try repositioning the sensor(s) for better tracking. If this still does not fix your issue, go to your motherboard manufacturer’s website, and install the latest drivers for your motherboard’s USB 3.0 controller.

If this still does not solve your issue, then the problem is likely to be your motherboard. To solve this, you can buy a PCI-E USB 3.0 expansion card. Oculus recommends the Inateck KTU3FR-4P: USA | UK | Canada | Germany | France

Once you receive this card, come back here and follow these instructions:

  1. Turn off your PC, open your PC case, and install it into a free PCI-E slot.
  2. Connect a SATA power cable from your computer’s PSU (power supply unit) to the card
  3. Install the latest drivers from the right side of this page (choose the one for ‘FL1100’)
  4. Search for ‘PowerShell ‘in the Windows start menu, right click it, and click ‘Run as administrator’
  5. Copy all of this PowerShell script (hit Ctrl-A, then Ctrl-C), then paste it into the PowerShell window (Ctrl-V), then hit Enter

Headset losing connection

If your Rift headset itself is blacking out or losing the image during usage, it is likely that your headset cable is loose.

Please remove the facial interface (it’s designed to be easily detachable), remove the cable, and then reinsert it fully. At this point you can reinstall the facial interface.


Virtual floor not aligned to real floor

Some developers do not use the real floor height as the virtual floor height, either because they just never got around to it or for game design reasons.

However, if your floor is not properly aligned even in Oculus Home, open the Oculus app and go to Settings –> Devices –> Configure Rift–> Set floor position. Make sure you enter your height correctly (don’t overestimate it!) and stand up straight while it scans the playspace.

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